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The Impact of Cloud Communication on the Digitalisation Journey

Dusit Thani Manila

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight that aims to provide the latest cloud technology benefits for Indonesia’s public, education, financial services, and healthcare sectors. This event is by invitation only and will be an interactive session with decision-makers from the Philippine public, education, financial services, and healthcare sectors.

The Importance of Cloud Communications in the Digital Age

Even with cutting-edge technology, communication remains the backbone and glue for today’s organisational operations. Most recently, many have migrated from Public Switched Telephone Networks (PTSNs) to cloud communications, resulting in faster and more efficient communications with vastly increased reach.

Despite some concerns, cloud communications remain the primary answer for meeting the rising demand for effective organisational communications given the hybrid workplace. It is nimble enough to keep up with ever-changing business environments while keeping mission-critical business functions unified on all levels.

A Communications Strategy that Meets the Unique Demands of Today’s Digital Approaches

Unified Communications Across Stakeholders

Cloud calling enables organisations to make and receive phone calls from phones as well as any internet-connected device, such as computers and tablets from anywhere across the globe with an internet connection.

Its inbuilt capacity allows organisations to expand as needed without regard to geographical boundaries easily. This makes organisations more reachable for, and responsive to, customers. Such flexibility and scalability in communications solutions are now feasible, regardless of how geographically spread a company is.

Agile Flexibility

With the complex hardware constraints of PTSNs removed, cloud communications solutions enable smooth shrinking or upsizing without costly capital outlays. Cloud communication can be done anywhere in the world where there is internet access via other VoIPs, landlines, mobile phones and even computer-to-computer connections.

Telephony solutions have been substantially enhanced to include video conferencing and video calls and voice calls with chat on a single interface. The solutions, more widely known as Voice over Internet Protocol (VoIP), include breakout rooms for multiple sub-groups to convene during a call, exactly replicating how face-to-face meetings happen in actual offices.

Rapid Scalability

Cloud communications enable organisations to scale up or down to meet changing needs effortlessly. The reduced capital outlays for this scaling allow for speedier implementation. Organisations can add extra extensions or even phone lines in a fraction of the time it would otherwise take, resulting in increased responsiveness to an organisation’s internal and external clients.

Improved Productivity

Concerns regarding the cost of communications are alleviated and communication among stakeholders improves significantly. Information flows faster, more efficiently and freely than ever before.

Video conferencing and call quality are greatly improved, and the level of communication is greatly enhanced as both verbal and non-verbal communications can simultaneously happen. The results also include a boost in employee satisfaction and improved customer relationships.

The user-friendly features of cloud communications make it easier for employees to adapt to the technology. There is higher satisfaction with video calls, which brings the experience closer to a face-to-face connection. Meetings are considerably improved by features such as file sharing which can be accomplished by the sending of files or through a screen share.

Reduced time for maintenance

Onsite hardware reduces maintenance as cloud communications providers typically provide support services. Dedicated personnel make it easier for employees to report challenges to trained technical people.

Whereas conventional systems require onsite work for updates, cloud communications updates are done automatically in real-time. This reduces the amount of time end users spend maintaining communications systems.

Improved Time-to-Value of Sales

Sales professionals experience improved efficiency in customer calls. The more personalised nature of video calls empowers the completion of sales transactions faster. Additionally, as travel time to and from appointments is minimised, the number of customer meetings each day increases exponentially.

Reduced Expenses

Cloud telephony has numerous advantages, including lower costs than traditional landline services. The reduced hardware expense associated with PTSNs makes cloud communications more cost-efficient. The capital outlay apart, the reduction in maintenance and transportation costs involved with face-to-face meetings results in lower expenses.

Integrations

Cloud telephony enables organisations to make and receive calls from any Internet-connected device. Further, VoIP may be integrated with other systems, increasing an organisation’s flexibility. Integrations allow organisations to initiate or participate in more excellent collaborations.

Increased Efficiency

All the benefits listed above result in increased organisational efficiency. Cloud communications offer a level of flexibility in communications that would have been prohibitively expensive under the old PTSN system. Given the unpredictability of the global environment, the cost-effectiveness provided by cloud communications is not a luxury but a need.

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight that aims to provide the latest cloud technology benefits for Indonesia’s public, education, financial services, and healthcare sectors. This event is by invitation only and will be an interactive session with decision-makers from the country’s public, education, financial services, and healthcare sectors.

We will be:

  • Exploring how cloud communications technology may provide organizations with a highly efficient and effective communications platform
  • Understanding how cloud communications can improve service delivery efficiency
  • Discovering how cloud communications might help organisations maximise their resources
  • Investigate how a cloud communications strategy can accelerate procedures, deployment, and flexibility in offering high-volume information sharing without constraints
  • Examine reducing costs and maximising valuable organisational resources despite increased coverage and capacity for communications
  • Ensure compliance with data privacy laws by understanding security components in cloud communications
  • Understand how a cloud communications strategy is an effective tool for greater financial and economic inclusion
  • Establish collaboration with teams of cloud communications and security experts to ensure a successful cloud communications strategy 
  • Uncover how cloud communications technology supports integration and collaboration among multiple organisational stakeholders 

Who Should Attend

Meet Our Distinguished Speakers

Dr. Jennalyn Raviz
Director, Management Information Service
Department of Transportation

Nathan Guy
APAC Leader
Zoom Phone

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

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PARTNER

Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.